Frequently Asked Questions

Answers to some common questions about Ripcord

General Questions

What is Ripcord?

Ripcord is the world’s first robotic digitization company. We are transforming the traditional records management industry by using robots to scan paper records, make them searchable on the cloud and integrate them into existing enterprise systems.

Why did you start Ripcord?

We believe records management is broken: it’s expensive, inefficient, and risky. The records management industry is dominated by real estate companies. And when boxes are paper records are stored in paper form and locked in warehouses, the data contained within that paper is trapped. When people give their records to warehousing vendors to store, they lose access to their data. They often have to pay exorbitant fees just to access these records in storage. Digitization frees their data… puts it back in the control of the customer, not the vendor.

How does Ripcord compare to other services?

Ripcord is the only end-to-end digitization and records management solution on the market. Instead of having to find different vendors for shipping, scanning, shredding, and RMS, you can pay a single, low monthly fee to digitize and keep all your records in one place.

Ripcord is the first company to use automation to digitize, so the process is significantly error-prone than it is with other companies, which use human labor. The digitizing process is completed in a fraction of the time it would take competitors, so you can access your information sooner.

Canopy is designed to be easy to use and keep your records safe. The fresh user interface is simpler to navigate than many companies’ outdated ones, and with intuitive search features, custom user permissions and top-notch security, you never have to worry about losing your records in the cloud. Learn more about Canopy.

Getting Started

How long do I have to wait on the schedule before getting my paper digitized?

It depends on the scope of your project. Right now, customers are waiting a few months.

How long does it take to onboard a customer?

Onboarding depends on the size of the project but 30-60 days has been the normal range and that includes architecture review, security review, SSO integration, etc.

What is my time investment going to be during on-boarding?

Weeks versus sometimes YEARS; or never in some cases given the limited scanning capacity of competitors. By 2018, we’ll be able to digitize in 10 days what would take our competitor 1 year.

How It Works

Where do the records go once scanned?

We built a records platform, called Canopy, that allows users to search through their records quickly, share them securely and connect them to the other enterprise systems that customers are already using—like Oracle, Netsuite, etc.

What does your service do?

Ripcord’s service focuses on 4 core things:

  1. Scanning records using robots
  2. Making those records instantly accessible for you 24/7 via our online platform
  3. Leveraging artificial intelligence to streamline and simplify your digital records management practices
  4. Integrating those records with the enterprise software systems you already use, like Oracle, Netsuite, SAP, etc.

What does digitizing mean?

For Ripcord, it’s the process by which we take your static, paper records collecting dust in warehouses and use robots to scan, organize and integrate into your existing enterprise systems. No other vendor, to our knowledge, offers true end-to-end digitization solutions that takes records from paper to digital and then to other enterprise applications.

Tell me about the work that the robots do:

Sure, we’re really proud of our what our robots can accomplish! Here’s a quick step-by-step introduction to how our robots digitize your records.

  1. Humans unpack boxes and present the paper files to our robotic workcells
  2. Robot identifies and removes fasteners
  3. Scan images at high speed and high quality
  4. Our workcells have the intelligence to separate records into their logical groups
  5. We apply optical character recognition to translate images into searchable text
  6. We upload the documents to our cloud platform where we then provide great search, simply sharing and connections to other enterprise applications.
  7. We hold the records and perform QA on them after they are scanned
  8. We shred the documents and send the shredded documents to a paper mill for recycling

What paper sizes can you process?

We can scan just about any paper size. Most of the records we scan are letter or legal size, but we have processed a number of 24” x 36” architecture drawings, large maps, and even business cards for customers.

Shredding makes me nervous. Do you have any alternatives to shredding for me?

Most companies we work with want to shred their documents after scanning. We hold onto the records for a brief period of time for QA… but if a company really wants the paper files returned to them, we can offer them return service for an added cost.

How does Ripcord integrate with other software services?

Canopy has built-in integrations with services like Docusign, Salesforce, and Netsuite. Using these other services along with Canopy is seamless and eliminates, not creates, data silos. Ripcord can also create custom integrations for customers if their preferred software tools are not already built into Canopy.

How secure is the system, really? Can’t hack paper, right?

  • We encrypt all documents
  • We provide robust access controls to make sure that people that shouldn’t have access to certain records don’t have access to them
  • We’re hosted on AWS… which is trusted by the CIA and over a million other customers

Aren’t we just creating another data silo?

No, we’re breaking the data silo. After we scan, our mission is to organize and integrate. We’re creating an underlying records platform—a system of record for records, if you will—that breaks down silos by connecting them to other enterprise applications. Our customers in the CFO offices want to be able to access these records on their Oracle Financials system or their Netsuite ERP system. And we provide those connections at no extra cost.

What is your cancellation of service policy?

If a contract is terminated for whatever reason, Ripcord will download all of your records as PDF files to a hard drive and deliver it to you. Otherwise, contracts are renewed automatically and your records remain in Canopy.

Pricing

What is your pricing model?

We use as SaaS pricing model because we wanted to make pricing simple and transparent for customers. We start our pricing at $.004/image/month. To find out more, contact us or request a quote.

Do you provide volume pricing?

We do, indeed! Our volume pricing brings your cost as low as $.004/image/month. To find out more, contact us or request a quote.

I’m used to spending weeks trying to get pricing out of other vendors. Why are you so transparent with your pricing?

We think most companies are paying too much money to exile their data. If a customer wants to digitize their records, they often spend months trying to scope out and price the digitization project. It’s common practice for our competitors to obfuscate and complicate pricing. One of our competitors even has a page on their website called, “understanding your bill.”

What is an image?

An image is a single one-sided page of a document.

Do you include shipping in your monthly fee?

We do! We include shipping at no extra cost. You arrange the shipment, we pay.

Do you include the cost of shredding in your monthly fee?

We do include the cost of shredding in our monthly fee. At the end of each digitization job, we hold the records for a brief period of time for QA. But after the holding period ends, we shred and send the paper back to a paper mill to be recycled.

I understand your pricing now but are you going to jack it up once you have my data? What happens in the long run?

Our customers agree to a 3 year contract and those prices are in stone during that time. Our pricing is more transparent than any of our competitors.

Company Details

Are you servicing customers already?

Yes, we’re already servicing customers! Contact us now to get on the digitization schedule for 2017.

Are you hiring

Yes! We are… check out our Careers page to see our open positions.

Didn’t see your question?

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