Remove barriers to your success with skilled technical assistance and personalized guidance.

24/7 Emergency Support

Get help when you need it. We offer round-the-clock support for emergencies. 

Self-Service Reporting

Customers can report incidents, problems, concerns, and operational issues to 24 hours a day, 7 days a week. Your message will automatically be routed to our experts for resolution.

Security Incident Reporting

For security-related issues or concerns please email

Help Desk Support does not include the following first-level support services from Ripcord: training; consulting; setup and access assistance; explanation of Services features; diagnosis of problems originating from connected applications and user stores; assistance with custom portal code and associated server(s) provided by Client; support of Client network configuration; Client end-user computers, Client network equipment, or any other Client owned hardware.