Ripcord Customer Support
Dedicated to delivering outstanding results.
Need assistance? Our dedicated support team is here to help! Whether you have questions about our services or need technical support, we're just a click away to provide you with the best possible experience.
Remove barriers to your success with skilled technical assistance and personalized guidance.
24/7 Emergency Support
Get help when you need it. Ripcord proudly offers round-the-clock support for emergencies.
Self-Service Reporting
Ripcord customers can report incidents, problems, concerns, and operational issues to support@ripcord.com 24 hours a day, 7 days a week. Your message will automatically be routed to our experts for resolution.
Security Incident Reporting
For security-related issues or concerns, please email compliance@ripcord.com.
Help Desk Support does not include the following first-level support services from Ripcord: Training; consulting; setup and access assistance; explanation of Service features; diagnosis of problems originating from connected applications and user stores; assistance with custom portal code and associated server(s) provided by Client; support of Client network configuration; Client end-user computers, Client network equipment, or any other Client owned hardware.