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From Digitization to Digital Transformation:
Achieve Data-Driven Outcomes
Aside from cost reduction, the most commonly used yardstick for measuring an organization’s progress with digital transformation is the amount of time employees spend on manual processes. But reducing manual processes isn’t the goal itself.
Digitization of content should not just ‘lift and shift’ hardcopy information. It needs to drive tangible business outcomes. Ultimately, improving the customer experience – not simply cost reduction – is the top driver for digital transformation.
Planning for Effective Access to Data and a Productive Workforce