Ripcord is dedicated to customer success and delivering outstanding results and business value.
Our support services are designed to help you get the most from your investment and are specifically tailored to meet your business needs.
Our approach to ensure a great customer experience
Get help whenever you need it: we offer 24/7 emergency support.
We connect the dots on digital transformation programs, so you stay ahead of industry change.
You’ll get up to speed with comprehensive onboarding and continued training.
Ripcord Enterprise Support
Remove barriers to your success with skilled technical assistance and personalized guidance
Our core offering, Ripcord Enterprise Support provides all upgrades and maintenance required to keep your business running effectively.
Our solutions are ready for enterprise environments with the highest stability demands and ensure our clients can quickly access a Ripcord team member who understands your business environment..
Clients may report an incident via self-service ITSM web portal or email at firstname.lastname@example.org 24 hours/day, 7 days/week.
Just email email@example.com, and it will automatically be routed to our experts for resolution.