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Get the most from your Ripcord Investment

Ripcord is dedicated to customer success

Ripcord is dedicated to customer success and delivering outstanding results and business value.

Our support services are designed to help you get the most from your investment and are specifically tailored to meet your business needs.

Our approach to ensure a great customer experience

1

Get help whenever you need it: we offer 24/7 emergency support.

2

We connect the dots on digital transformation programs, so you stay ahead of industry change.

3

You’ll get up to speed with comprehensive onboarding and continued training.

Ripcord Enterprise Support

Remove barriers to your success with skilled technical assistance and personalized guidance

Our core offering, Ripcord Enterprise Support provides all upgrades and maintenance required to keep your business running effectively. 

Our solutions are ready for enterprise environments with the highest stability demands and ensure our clients can quickly access a Ripcord team member who understands your business environment..

Ripcord will provide second-level support from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding national holidays to assist in identifying and diagnosing problems like error messages, bug fixes, installations.

Access Support

Clients may report an incident via self-service ITSM web portal or email at support@ripcord.com 24 hours/day, 7 days/week. 
  
Just email support@ripcord.com, and it will automatically be routed to our experts for resolution.

Case Reason
Priority
Ripcord Advisory Services
Maximize results with implementation, consulting, and strategic advisory services.
Strategic Advisory Services

Transform your business.  Our team of experts can objectively assess your current situation, align your digital transformation strategies and business goals, and build a comprehensive roadmap to help take your business to the next level.

Expert Consulting
Expert Consulting Turn your big ideas into real-world results. Our talented consultants, who have with many hours of experience working with business leaders, can provide you the best-practices advice, hands-on assistance, or strategic guidance you need
Onboarding Services

Make your success a certainty from day one. From pre-packaged implementation services to custom global implementation programs, we’ve got the right solution to help you get started quickly and achieve your desired business outcomes.

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Ripcord Customer Success

We're providing world-class support to help our customers improve their performance and ensure they have a great experience. Our Customer Success teams are helping build mutual respect with our clients and empowering them to transform their performance through simple, candid, relevant and insightful interactions.

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